Help Center
Find answers to your questions about gold trading, account management, and platform features. Our comprehensive help center is here to support your trading journey.
Getting Started
Learn the basics of trading gold on our platform
Account & Security
Manage your account settings and security features
Payments & Fees
Understand pricing, payment methods, and transactions
Trading Help
Get help with buying, selling, and trading gold
Popular Help Articles
Most frequently accessed guides and solutions to common questions.
How to Get Started Trading
Complete guide to setting up your account and making your first trade
Security & Verification
Learn about our security measures and verification processes
Frequently Asked Questions
Quick answers to the most common questions about our platform.
How do I become a verified supplier?
Submit your application with required documentation including business licenses, mining permits, and quality certifications. Our team will review within 3-5 business days.
What are the trading fees?
Suppliers pay 2.5% commission on successful transactions, buyers pay 1.5% transaction fee. Premium memberships offer reduced rates and additional benefits.
How secure are the transactions?
We use bank-grade security, escrow services, and multi-signature wallets. All transactions are monitored for compliance and fraud protection.
How long do transactions take?
Standard transactions complete within 2-5 business days including verification, payment processing, and shipping. Large volume orders may take longer.
Do you provide market analysis?
Yes, we provide real-time market data, price trends, trading volume analysis, and expert market insights to help inform your trading decisions.
What regions do you serve?
We primarily serve East Africa with focus on DRC, connecting to international buyers in 25+ countries worldwide through our global network.
Still Need Help?
Our support team is available 24/7 to help you with any questions or issues.
Live Chat
Get instant help from our support team
Email Support
Send us a detailed message about your issue
Phone Support
Speak directly with our experts
+254 (0) 700 123 456
Mon-Fri, 8AM-6PM EAT
Comprehensive Knowledge Base
Access our complete library of guides, tutorials, and documentation to become an expert gold trader on our platform.